Trucks on Call Moving and Storage

Company refused to pay for damage claim After giving me the runaround for nine months what I would say is stay clear of this move company they are doing business under many names as I’m told by the attorney generals office are use this company paid them $8500 to move my stuff from Pennsylvania to Florida we must’ve showed up it was destroyed so many damages Alfons and Sam Management I can’t even begin to tell you if you’re reading this then you already know I would say to anybody others have problems with this company you should contact attorney generals office in the district of Columbia to file a complaint if you are somebody like show many of us that has dealt with this company and feel like if you screwed For me it’s not about the money in the few hundred dollars that theywould have payed me for the claim. It is the way that they did things they just discounted even addressing my situation this is what they do to everyone not just me I’m mad at myself because I started looking at 2 to 300 reviews of the company after I used it like so many of us if I would’ve read the reviews before I even Contract with them I would never use them.

Move size: 4+ Bedroom Home Service cost: $8500

Avoid these movers at all costs.

My initial contact with the company by phone was positive and the representative who took my information seemed to know what he was talking about, and convinced me that the movers knew how to wrap furniture and protect floors.

Unfortunately, the movers didn't exhibit the same expertise.

They damaged floors in my old house and new house. They scraped the hardwood with edges of furniture, leaving multiple deep gouges, including on newly installed floors. I repeatedly asked them to put down blankets if they were going to turn furniture over or move it on hardwood. They didn't. The foreman told me this is how they do things and if I had concerns about the damage they caused, I could call their office. I did so. That didn't result in any change in behavior or attitude for the rest of the move. The result: I have at least four rooms with big scrapes in hardwood.

After my second conversation about being careful not to scrape the floors, I spotted a mover on his hands and knees using a black marker to scribble over the gouges in a poor attempt to hide newly created damage. When I asked what he was doing, he hid the marker and said the scribbling on the floor over the gouges must have rubbed off a box.

The movers also failed to properly wrap my items. In some cases,  blankets weren't wrapped around corners, which I discovered after the fact. In other cases, they put stuff on the truck that should have been wrapped in padding without doing so. I also discovered that after the fact. (There were four movers and I wasn't watching all of them at all times.) So I have gouges, scrapes and other damage on: an upholstered chair, an antique wood cabinet, other cabinets, a display case, a wood tray, a display stand, wood shelves, two bed frames, dining room chairs and a breakfast bar stool, among other things.

Then there were issues of price. I signed an hourly contract. The contract included an estimated number of hours that turned out to be far higher than was necessary. When the movers arrived at my new home with my stuff, the foreman demanded the amount listed on the estimate before unloading. I refused, noting that I signed an hourly contract, not a flat-rate agreement. After half an hour of idle time (during which I called the main office and got voice mail and the foreman finally reached a supervisor) the foreman acknowledged I was correct. Naturally, I was charged for the idle time.

Before the move, I exchanged emails with a moving company representative about whether I could leave clothing in dressers. The answer: yes. When the movers arrived they said clothes couldn't be in the dressers. They pulled it all out, put it in their boxes and charged me $200 for supplies. That price also included tape used over moving blankets. But it was far from $200 worth of materials. They couldn't provide an itemized supply bill.

The movers insisted that the dressers were too heavy to move with clothes. Perhaps if two movers carried the dressers, they wouldn't have been too heavy. Instead, one of the movers wrapped the dresser in a blanket and slid it down the wood stairs, holding it from the bottom so it didn't come crashing to the ground. Of course, that damaged my stairs.

Aside from everything else, the movers lost parts needed to reassemble furniture. They took apart an insert in my dining room table for no apparent reason without paying attention to how they did it. The result was two men working for an hour (on my dime) trying to figure out how to reassemble it.

The movers also ignored "FRAGILE" written on some boxes, tossing them into the air or dropping them onto the ground. Fortunately, I packed really well, so only items in two boxes were destroyed.

My conversations with the supervisors at the main office were unsatisfactory. I got a begrudging apology but was told that "stuff happens" during the moving process. I get that. But markers used to color my floor doesn't just happen. Failing to take basic precautions to protect property doesn't just happen. Sending furniture sliding down stairs doesn't just happen.

In response to a complaint I filed with the Better Business Bureau, the moving company wrote: "The moving process is sometimes more difficult in tight spaces, especially in a row home, or a town house and we strive to make the process as damage free and stress free as possible." Only problem: I moved from one single family house to another. The scrapes on the floors weren't in tight spaces. They were in the middle of large rooms and on stairs.

An hour and a half after the movers departed, I got a call from a supervisor. He said the foreman miscalculated the bill and that I owed money. As you can imagine, I refused to pay another penny beyond the amount shown on the Bill of Landing. The supervisor's response: Fine. We won't process any claims for damage to your property.

And that's where I am today: Left with damaged floors, damaged property and the moving company's refusal to own up to what they did.

Move size: 4 Bedroom Home Service cost: $1212

Shlomi and Morris and the guys were so helpful. I needed to move a grand piano and some large antiques from southern West Virginia to the DC area into a storage unit. They gave the best quote, were flexible, courteous, professional, and very easy to work with. At pickup, the trees in the drive way were too close together to get the truck up to the house, so they carried all the heavy furniture all the way to the end of the driveway at no extra cost. At delivery, they were able to meet me later at night at my storage unit, working around my work schedule. They packed everything up carefully. Will definitely use them again next time I need to move!

Move size: Partial Move Service cost: $1900

This company will quote you a lower price than they will actually charge, customer service will disrespect you, receipts will be missing, dates will not be honored, and at the end of the day, this will make the process of moving more stressful than it already is. I experienced everything everyone says about the negative experience. The owner told me several times he has no respect for me because I tried to resolve this and was forced to file complaints. Upon delivery, make sure your stuff is only going to the door, they offer the 1st 10 steps free, $50-100 every 10 steps after that. Sam is the owner and apparent his lack of respect for customers, especially women. Do not use! I feel bad for anyone who has to work for or with this character.

Move size: Studio Service cost: $1570

PLEASE NO NOT USE THIS COMPANY, THEY DESTROYED MY SLEEP NUMBER BED AND WON'T COMPENSATE ME! On October 18, 2018 TrucksonCalls came to my home to move my Sleep Number bed, the workers had no ideal how to dismantle it. They broke the base of my bed, it will no longer recline and ripped both bed liners. The total replacement cost is over $5,000. I filed a claim with CSI (who reviews claims for TrucksonCall) I was told my compensated would be based on the weight of the mattress. On 7/12/2019 CSI determined I would be compensation $141.60, that day they notified TruckonCall to pay me the $141.60 within 45 days. As of today, I have not received any funds, I've called them twice, emailed them once and no one has returned my calls. THEY SHOULDN'T BE IN BUSINESS, POOR CUSTOMER SERVICE. DON'T USE THEM!

Move size: Partial Move Service cost: $2883

We received an online quote from Trucks On Call for a move on June 29, 2017 from Woodbridge, Virginia to Bountiful, Utah. After the initial quote of 1400 cubic feet (herein “c.f.”), I talked with Alfonse Kabiritsi about having an in-home estimate because of concern for a number of big garage items. He came to our home and we took him through the house, garages, and garden shed. After the visit, he changed the quote to 1700 c.f. We received a “manager discount” intended to match another company’s quote. The final agreed upon price was $6,395.00.
A moving date of June 28, 2017 was set. We were told at the time the agreement was entered that if we packed our own items we would not incur packing charges. We were also told blankets were included in the moving charges. When moving day arrived, the workers showed up almost 3 hours later than the 8:00 arrival time we were promised. Damien was the one in charge and as we took him around the house and garage he claimed the estimate of 1700 c.f. was way off.
Damien told us that we would now have to pay for 3700 c.f. plus he added $1000.00 for materials and labor that was never mentioned in the original contract. He also added the 10% fuel surcharge to the materials and labor fee which added an additional $100.00 to the contract. The contract states there was an attached materials price list but we did not get that list. The total for all of this was a whopping $17,000.
We were told they would not begin working until we signed the new contract at the new c.f. and agreed to all the new terms and conditions. This was done with their knowledge that we were closing on our home the next day and had no choice but to be out on June 29, 2017.
We signed the paperwork and Damien called for another truck. The second truck, a 16 foot cabover, arrived about 5:00 p.m. The late arrival of the second truck limited the ability to optimize the loading of both trucks with the garage machinery that was saved until last. With the second truck only partially filled and many belongings that had yet to be packed and loaded, we were informed that no more items would be going on the truck because they “could not stack items on top of heavy machinery.”
Because they refused to load the rest of our items and we had no alternative way to take them with us, we had to give away or trash the remaining items. So now we were being charged almost 3 times as much as the original estimate and they couldn’t even honor the new higher c.f. capacity. In addition, the workers were told several times not to pack three rolls of carpeting, but ended up loading it and using vital space. Likewise, they didn’t take the food storage buckets they were told repeatedly to take that were in the basement clearly marked. When totaled up, we had to leave behind over $2000 of our household goods.
On moving day, they sent a 26-foot truck and a second 16-foot cabover truck. According to Enterprise Rental, the total c.f. of those two trucks is 2838 c.f. Therefore, it is impossible for our belongings to have totaled 3700 c.f. We requested verification of the c.f. via email to Karen Gonzalez on August 3, 2017 but were told later that the 3700 c.f. was the correct total.
The day of unloading in Syracuse, Utah, two 26-foot Enterprise trucks arrived at our home. The first truck only had 14 linear ft. filled, the second truck only 16 linear ft. filled. There were also items stacked on top of the heavy machinery (which they told us they couldn't do). After taking photos and measurements we determined that both trucks had a total of 2168 c.f.
On the day of our move, Trucks On Call fraudulently overstated the c.f. and increased the price under duress to modify an existing agreement without good cause.
In addition to all of this, on arrival they had a broken piano dolly and because of that they rolled my 1903 baby grand piano end over end in to our home. . We also had several items that were damaged.
We have tried to resolve this peacefully with the company but that have denied any wrong doing.
Included are photos of the trucks as they arrived to be unloaded.

Move size: 4+ Bedroom Home Service cost: $17000

My story is pretty much the same as others who were dissatisfied with Trucks On Call. Except, they raised my rate 5 times my original quote, and are refusing to release my things unless money is deposited into a personal account of someone I’ve never spoken to. They refuse to give me a date of delivery and threaten me each day to auction my things.
I’ve had to involve the police and now and a lawyer. I have to hire another company to go retrieve my things.
I understand they are in violation of licensing laws so don’t use them. You’d be better off moving your belongings yourself.

Move size: 2 Bedroom Home Service cost: $5447

I will never recommend this company to anyone not even my worst enemy!! When I called to cancel my move I first asked why?! I started to tell her none of her business! But after I explained it to the girl she says let me get a manager. But before I was able to speak with someone I called several times with no answer, sent email messages no response OK back to speaking to a so called manager. Who tells me I will not get a refund of $157.00 even cancelling before the 3 day period they are full of it!!

But you know what you do ppl wrong and your company will not excel!! So keep that $157 because I guess your company really need it a lot worse than my family does!

Service cost: $1775

We were scheduled to move in September to Denver CO. My Daughter misplaced the contract that had been signed and deposit had been made of 245.00. I called on 7/3/17 for a copy of contract. A woman named Karen (this is what she said her name was when asked) answered the phone and was very rude and refused to send a copy. We got disconnected and I called back she was even more rude got disconnected called back again from another phone and she answered the phone as Alexis. First red flag. She then transferred me to Alfonzo who said the original agents Johnathan or Lincoln would call me ASAP. Did not receive a call. All I wanted was a copy of the contract. Called back the next day and was transferred to Sam. He was rude and said that we would be refunded our money because he was cancelling the trip because we were not in the service area. I told him we expected the refund by 7/7/17 so we could secure another moving company he hung up on me. No refund on 7/7/17. So I get a phone call from Adrial asking if we needed to add any items to the inventory. I explained what had happened and he apologized and said he would look into the refund. He stated that he got it processed and sent me an email confirming which stated it may take 7-10 business days to appear back in account. I call Adrial back 14 days later and told him no refund yet and my Daughter's debit card had been damaged and she got a new one. He stated that billing had said the refund had been deposited and it may be a bank issue. I told him I would call him back after I called the bank. The bank stated no refund had been deposited into the account and none were pending. I called Adrial back and told him. He placed me on hold and came back and said they would issue a paper check. Now we are at 7/28/17 still no check. I call asking to speak to Adrial and he was unavailable but the woman, not sure of name came back on the line to tell be the refund was mailed on 7/26/17 and to give it a few more days. She was nice. Now we are at 8/4/17 and still no check. I called once more and now I am extremely frustrated by the lies I have been told thus far. Every time I was placed on hold waiting to speak to someone in charge I was disconnected. Finally spoke to a Bret and I was not nice to him at all and even cursed because I was so frustrated. He stated that the refund would be issued and a check would be mailed. I cannot believe that I am expected to believe this after almost a month of being lied to and deceived. I informed him I may have to seek legal action and would be leaving a review wherever possible about how this company operates.

Move size: Studio Service cost: $245