Trucks on Call Moving and Storage

Company refused to pay for damage claim After giving me the runaround for nine months what I would say is stay clear of this move company they are doing business under many names as I’m told by the attorney generals office are use this company paid them $8500 to move my stuff from Pennsylvania to Florida we must’ve showed up it was destroyed so many damages Alfons and Sam Management I can’t even begin to tell you if you’re reading this then you already know I would say to anybody others have problems with this company you should contact attorney generals office in the district of Columbia to file a complaint if you are somebody like show many of us that has dealt with this company and feel like if you screwed For me it’s not about the money in the few hundred dollars that theywould have payed me for the claim. It is the way that they did things they just discounted even addressing my situation this is what they do to everyone not just me I’m mad at myself because I started looking at 2 to 300 reviews of the company after I used it like so many of us if I would’ve read the reviews before I even Contract with them I would never use them.

Move size: 4+ Bedroom Home Service cost: $8500

Avoid these movers at all costs.

My initial contact with the company by phone was positive and the representative who took my information seemed to know what he was talking about, and convinced me that the movers knew how to wrap furniture and protect floors.

Unfortunately, the movers didn't exhibit the same expertise.

They damaged floors in my old house and new house. They scraped the hardwood with edges of furniture, leaving multiple deep gouges, including on newly installed floors. I repeatedly asked them to put down blankets if they were going to turn furniture over or move it on hardwood. They didn't. The foreman told me this is how they do things and if I had concerns about the damage they caused, I could call their office. I did so. That didn't result in any change in behavior or attitude for the rest of the move. The result: I have at least four rooms with big scrapes in hardwood.

After my second conversation about being careful not to scrape the floors, I spotted a mover on his hands and knees using a black marker to scribble over the gouges in a poor attempt to hide newly created damage. When I asked what he was doing, he hid the marker and said the scribbling on the floor over the gouges must have rubbed off a box.

The movers also failed to properly wrap my items. In some cases,  blankets weren't wrapped around corners, which I discovered after the fact. In other cases, they put stuff on the truck that should have been wrapped in padding without doing so. I also discovered that after the fact. (There were four movers and I wasn't watching all of them at all times.) So I have gouges, scrapes and other damage on: an upholstered chair, an antique wood cabinet, other cabinets, a display case, a wood tray, a display stand, wood shelves, two bed frames, dining room chairs and a breakfast bar stool, among other things.

Then there were issues of price. I signed an hourly contract. The contract included an estimated number of hours that turned out to be far higher than was necessary. When the movers arrived at my new home with my stuff, the foreman demanded the amount listed on the estimate before unloading. I refused, noting that I signed an hourly contract, not a flat-rate agreement. After half an hour of idle time (during which I called the main office and got voice mail and the foreman finally reached a supervisor) the foreman acknowledged I was correct. Naturally, I was charged for the idle time.

Before the move, I exchanged emails with a moving company representative about whether I could leave clothing in dressers. The answer: yes. When the movers arrived they said clothes couldn't be in the dressers. They pulled it all out, put it in their boxes and charged me $200 for supplies. That price also included tape used over moving blankets. But it was far from $200 worth of materials. They couldn't provide an itemized supply bill.

The movers insisted that the dressers were too heavy to move with clothes. Perhaps if two movers carried the dressers, they wouldn't have been too heavy. Instead, one of the movers wrapped the dresser in a blanket and slid it down the wood stairs, holding it from the bottom so it didn't come crashing to the ground. Of course, that damaged my stairs.

Aside from everything else, the movers lost parts needed to reassemble furniture. They took apart an insert in my dining room table for no apparent reason without paying attention to how they did it. The result was two men working for an hour (on my dime) trying to figure out how to reassemble it.

The movers also ignored "FRAGILE" written on some boxes, tossing them into the air or dropping them onto the ground. Fortunately, I packed really well, so only items in two boxes were destroyed.

My conversations with the supervisors at the main office were unsatisfactory. I got a begrudging apology but was told that "stuff happens" during the moving process. I get that. But markers used to color my floor doesn't just happen. Failing to take basic precautions to protect property doesn't just happen. Sending furniture sliding down stairs doesn't just happen.

In response to a complaint I filed with the Better Business Bureau, the moving company wrote: "The moving process is sometimes more difficult in tight spaces, especially in a row home, or a town house and we strive to make the process as damage free and stress free as possible." Only problem: I moved from one single family house to another. The scrapes on the floors weren't in tight spaces. They were in the middle of large rooms and on stairs.

An hour and a half after the movers departed, I got a call from a supervisor. He said the foreman miscalculated the bill and that I owed money. As you can imagine, I refused to pay another penny beyond the amount shown on the Bill of Landing. The supervisor's response: Fine. We won't process any claims for damage to your property.

And that's where I am today: Left with damaged floors, damaged property and the moving company's refusal to own up to what they did.

Move size: 4 Bedroom Home Service cost: $1212

Shlomi and Morris and the guys were so helpful. I needed to move a grand piano and some large antiques from southern West Virginia to the DC area into a storage unit. They gave the best quote, were flexible, courteous, professional, and very easy to work with. At pickup, the trees in the drive way were too close together to get the truck up to the house, so they carried all the heavy furniture all the way to the end of the driveway at no extra cost. At delivery, they were able to meet me later at night at my storage unit, working around my work schedule. They packed everything up carefully. Will definitely use them again next time I need to move!

Move size: Partial Move Service cost: $1900

This company will quote you a lower price than they will actually charge, customer service will disrespect you, receipts will be missing, dates will not be honored, and at the end of the day, this will make the process of moving more stressful than it already is. I experienced everything everyone says about the negative experience. The owner told me several times he has no respect for me because I tried to resolve this and was forced to file complaints. Upon delivery, make sure your stuff is only going to the door, they offer the 1st 10 steps free, $50-100 every 10 steps after that. Sam is the owner and apparent his lack of respect for customers, especially women. Do not use! I feel bad for anyone who has to work for or with this character.

Move size: Studio Service cost: $1570

PLEASE NO NOT USE THIS COMPANY, THEY DESTROYED MY SLEEP NUMBER BED AND WON'T COMPENSATE ME! On October 18, 2018 TrucksonCalls came to my home to move my Sleep Number bed, the workers had no ideal how to dismantle it. They broke the base of my bed, it will no longer recline and ripped both bed liners. The total replacement cost is over $5,000. I filed a claim with CSI (who reviews claims for TrucksonCall) I was told my compensated would be based on the weight of the mattress. On 7/12/2019 CSI determined I would be compensation $141.60, that day they notified TruckonCall to pay me the $141.60 within 45 days. As of today, I have not received any funds, I've called them twice, emailed them once and no one has returned my calls. THEY SHOULDN'T BE IN BUSINESS, POOR CUSTOMER SERVICE. DON'T USE THEM!

Move size: Partial Move Service cost: $2883

We received an online quote from Trucks On Call for a move on June 29, 2017 from Woodbridge, Virginia to Bountiful, Utah. After the initial quote of 1400 cubic feet (herein “c.f.”), I talked with Alfonse Kabiritsi about having an in-home estimate because of concern for a number of big garage items. He came to our home and we took him through the house, garages, and garden shed. After the visit, he changed the quote to 1700 c.f. We received a “manager discount” intended to match another company’s quote. The final agreed upon price was $6,395.00.
A moving date of June 28, 2017 was set. We were told at the time the agreement was entered that if we packed our own items we would not incur packing charges. We were also told blankets were included in the moving charges. When moving day arrived, the workers showed up almost 3 hours later than the 8:00 arrival time we were promised. Damien was the one in charge and as we took him around the house and garage he claimed the estimate of 1700 c.f. was way off.
Damien told us that we would now have to pay for 3700 c.f. plus he added $1000.00 for materials and labor that was never mentioned in the original contract. He also added the 10% fuel surcharge to the materials and labor fee which added an additional $100.00 to the contract. The contract states there was an attached materials price list but we did not get that list. The total for all of this was a whopping $17,000.
We were told they would not begin working until we signed the new contract at the new c.f. and agreed to all the new terms and conditions. This was done with their knowledge that we were closing on our home the next day and had no choice but to be out on June 29, 2017.
We signed the paperwork and Damien called for another truck. The second truck, a 16 foot cabover, arrived about 5:00 p.m. The late arrival of the second truck limited the ability to optimize the loading of both trucks with the garage machinery that was saved until last. With the second truck only partially filled and many belongings that had yet to be packed and loaded, we were informed that no more items would be going on the truck because they “could not stack items on top of heavy machinery.”
Because they refused to load the rest of our items and we had no alternative way to take them with us, we had to give away or trash the remaining items. So now we were being charged almost 3 times as much as the original estimate and they couldn’t even honor the new higher c.f. capacity. In addition, the workers were told several times not to pack three rolls of carpeting, but ended up loading it and using vital space. Likewise, they didn’t take the food storage buckets they were told repeatedly to take that were in the basement clearly marked. When totaled up, we had to leave behind over $2000 of our household goods.
On moving day, they sent a 26-foot truck and a second 16-foot cabover truck. According to Enterprise Rental, the total c.f. of those two trucks is 2838 c.f. Therefore, it is impossible for our belongings to have totaled 3700 c.f. We requested verification of the c.f. via email to Karen Gonzalez on August 3, 2017 but were told later that the 3700 c.f. was the correct total.
The day of unloading in Syracuse, Utah, two 26-foot Enterprise trucks arrived at our home. The first truck only had 14 linear ft. filled, the second truck only 16 linear ft. filled. There were also items stacked on top of the heavy machinery (which they told us they couldn't do). After taking photos and measurements we determined that both trucks had a total of 2168 c.f.
On the day of our move, Trucks On Call fraudulently overstated the c.f. and increased the price under duress to modify an existing agreement without good cause.
In addition to all of this, on arrival they had a broken piano dolly and because of that they rolled my 1903 baby grand piano end over end in to our home. . We also had several items that were damaged.
We have tried to resolve this peacefully with the company but that have denied any wrong doing.
Included are photos of the trucks as they arrived to be unloaded.

Move size: 4+ Bedroom Home Service cost: $17000

I will never recommend this company to anyone not even my worst enemy!! When I called to cancel my move I first asked why?! I started to tell her none of her business! But after I explained it to the girl she says let me get a manager. But before I was able to speak with someone I called several times with no answer, sent email messages no response OK back to speaking to a so called manager. Who tells me I will not get a refund of $157.00 even cancelling before the 3 day period they are full of it!!

But you know what you do ppl wrong and your company will not excel!! So keep that $157 because I guess your company really need it a lot worse than my family does!

Service cost: $1775

We were scheduled to move in September to Denver CO. My Daughter misplaced the contract that had been signed and deposit had been made of 245.00. I called on 7/3/17 for a copy of contract. A woman named Karen (this is what she said her name was when asked) answered the phone and was very rude and refused to send a copy. We got disconnected and I called back she was even more rude got disconnected called back again from another phone and she answered the phone as Alexis. First red flag. She then transferred me to Alfonzo who said the original agents Johnathan or Lincoln would call me ASAP. Did not receive a call. All I wanted was a copy of the contract. Called back the next day and was transferred to Sam. He was rude and said that we would be refunded our money because he was cancelling the trip because we were not in the service area. I told him we expected the refund by 7/7/17 so we could secure another moving company he hung up on me. No refund on 7/7/17. So I get a phone call from Adrial asking if we needed to add any items to the inventory. I explained what had happened and he apologized and said he would look into the refund. He stated that he got it processed and sent me an email confirming which stated it may take 7-10 business days to appear back in account. I call Adrial back 14 days later and told him no refund yet and my Daughter's debit card had been damaged and she got a new one. He stated that billing had said the refund had been deposited and it may be a bank issue. I told him I would call him back after I called the bank. The bank stated no refund had been deposited into the account and none were pending. I called Adrial back and told him. He placed me on hold and came back and said they would issue a paper check. Now we are at 7/28/17 still no check. I call asking to speak to Adrial and he was unavailable but the woman, not sure of name came back on the line to tell be the refund was mailed on 7/26/17 and to give it a few more days. She was nice. Now we are at 8/4/17 and still no check. I called once more and now I am extremely frustrated by the lies I have been told thus far. Every time I was placed on hold waiting to speak to someone in charge I was disconnected. Finally spoke to a Bret and I was not nice to him at all and even cursed because I was so frustrated. He stated that the refund would be issued and a check would be mailed. I cannot believe that I am expected to believe this after almost a month of being lied to and deceived. I informed him I may have to seek legal action and would be leaving a review wherever possible about how this company operates.

Move size: Studio Service cost: $245

My move started off by speaking with Alfonse to give my quote and schedule my move. He was very professional and I really liked the fact that he was up front and honest about the charges that would be incurred. The movers did arrive to my house later than expected, however, in that business if a customer has more to move than they claimed it will take the movers longer than they thought, so I did not hold the company responsible. The foreman did call me and explained that they would be later than expected and was very apologetic and professional. I moved out of a 2 bedroom basement apartment with very large furniture that had to be walked through the back yard into the truck to a three level town home in the city where they had to park about 200 yards away to walk down a narrow sidewalk and take most of my stuff up a very narrow, curved staircase. They managed to get everything where it was supposed to go and surprisingly did not put a mark on the wall or damage any of my furniture. They did have to take some time to disassemble some items so they would fit, however promptly reassembled as soon as they got it into the room. The guys worked very steady and there was no standing around or taking breaks- would not even take a break when I offered them water in the heat.
The price they quoted me was exactly what I paid due to Alfonse having me go through every item that would be moved.
I was very impressed and just scheduled them to move my mother from MD down to FL.

Move size: 2 Bedroom Home Service cost: $900

I must warn you of this company and for you to think twice about moving your personal belongings and valuables with Trucks on Call.

Do NOT fall for the allure of the low quoted price. After explaining the number of boxes and types of furniture over the phone, I was quoted well below the average for moving across the country (DC to California). Without them actually coming to your house/apartment to assess, it is truly impossible to get an accurate estimate. Upon moving day and packing into the truck, the true price was 70% above the quoted price on the phone call. Since its already on the truck and I was moving the next day..they had the upper hand and really nothing I could do.

It was to take upwards to 21 business days to obtain my belongings, but would receive a call once the shipment was a day away. I was told by the movers during packing that it would take about 7 days for the truck to arrive. No tracking number is provided and no notice/updates are provided, so I was kept in the dark about actual location of my items and expected shipping date until I called with questions about my shipment. I received my phone call that the truck was a day away about 10 business days into the shipping time, which allowed me to arrange work schedule and timing. The expected date arrived and my shipment did not come in despite the phone call of impending delivery..few more days rolled by..no notice or update, and no consideration of the customer awaiting shipment. I got in contact with the office in DC of the issue and non arrival and was greeted with an email that despite the initial phone call of delivery, the continued delay still fell within the pending timeframe, not taking into account the trouble it took to be available for the shipment. It took 17 full business days for the shipment to arrive..7 business days after receiving the initial call.

The company will make the most of the 21 business days to ship, filling and dropping shipments along the way, making the most of the truck and the distance.

Upon arrival, quite a bit of damage had fallen on my items. Several boxes, labeled fragile, contained shattered glass and items. I was missing a box, which was accounted for by the "middle man" shipping company during transit. Lastly, the movers were clearly in a hurry to make another shipment drop, and when attempting to reassemble my bed, they incorrectly reassembled my bed despite my providing them the instructions, forced incorrect screws into the bed frame, and damaged the frame because of it. Clear scratches were visible on my furniture. I signed the finalized document of shipment with notice that a box was missing and damage was done, and that I would be filing a claim.

Upon filing a claim, the company did not take responsibility of the missing box and did not take into account any of the damaged boxes, time issue, or complaints. I called the company in regards to the issues and was greeted with disdain, stating that my quote was excessive and they had no responsibility. He had not information of the quality of my furniture/items, and made an ignorant judgement. Of my claim, which Trucks on Call DOES have responsibility of reviewing and assessing along with the claims department, I only received a minute fraction of the request.

This company provided no respect or care towards myself or my shipment. Do not use Trucks on Call.

Move size: Studio Service cost: $2100

Moving in the same town can be stressful, but across the country can seem like a big task. Every phase of their team were polite, professional and very efficient. The moving consultant came out to perform an in home estimate. He was able to answer all of my questions, gave me great tips for my move, and most importantly gave me an accurate estimate. When the movers came out they were very efficient while taking care of my family’s items. A few days after my move I got a call from management in regards to delivery. All in all something that normally would be a stressful situation became stress free. I would definitely recommend!

Move size: 4 Bedroom Home Service cost: $8500

My story is pretty much the same as others who were dissatisfied with Trucks On Call. Except, they raised my rate 5 times my original quote, and are refusing to release my things unless money is deposited into a personal account of someone I’ve never spoken to. They refuse to give me a date of delivery and threaten me each day to auction my things.
I’ve had to involve the police and now and a lawyer. I have to hire another company to go retrieve my things.
I understand they are in violation of licensing laws so don’t use them. You’d be better off moving your belongings yourself.

Move size: 2 Bedroom Home Service cost: $5447

They are rude unprofessional scammers! Was given a quote..they came to pick up my things and price jumped even though I removed things from original quote list. Was told they would need to pick up my things at least a week before my move in order to guarantee delivery when we got to Florida. Was disrespected by Sam..he told me he didn't care about my complaint or if I call the BBB. We habe moved and they have all our belongings. Every time I call I'm told there is still no trailer to bring my things to me! Gonna tell them they can keep my stuff ..We will just start over! Not giving them anymore of my money! Stay clear of this company! Wish I would've!!

Move size: 1 Bedroom Home Service cost: $2000

This is the WORSE moving company EVER!! DO NOT waste your time, money or subject your belongings to this company. The representative lied from the very beginning quoting me a low ball rate and then when the movers came, they more than doubled the cost and even threatened to stop packing the truck as the cost and amount of items were more than what the representative had quoted me. They even charged a fee for me using my credit card, which was not told to me until they day they picked up my furniture. The are all NASTY NASTY NASTY people and have absolutely NO customer service skills because it is only about ripping off the customer. This company is a scam and so is their insurance coverage. Many items were broken and some lost and I only received $120 after all the damage and loss. Trucks on Call has no idea of what providing anyone with the highest level of service because they are scam artists including the owner, the supervisor and the representatives who lie when they give a quote. Avoid this company like the plague or you will regret it!! Wish I had gone with a more professional and well know company that knows how to serve and treat customers because Obo Trucks on Call Inc have NO CLUE!!

Move size: 3 Bedroom Home Service cost: $5500

We paid for a full pack and move, but received neither. I was told we would just sit back and drink coffee while they packed and loaded the truck. They showed up with 3 movers to pack and load a 4 bedroom house. On top of that, the movers showed up with a partial full truck and could not fit all of our items on the truck. After 9 hours they informed us the truck was full and they were going to leave. When we asked about the items not loaded, they had no plan on how they were going to resolve. Fearing they would hold our goods hostage and increase the price, just as other reviews had stated, we told them they are not taking our items. There were no managers available when my wife and I tried to reach someone to resolve. After 45 minutes the trucking manager, Sam, called from his house to tell us his guys were taking our stuff and that was that. We had to call the police to prevent them from taking our items. The police had to inform Sam that if his movers took our stuff, they would be arrested for theft. They no longer had permission to move us. After another 3 hours, they finally unloaded the truck and we had to find new movers. I am not fighting to get my deposit back as they did not move us.

Move size: 4 Bedroom Home Service cost: $7000

I’m sincerely disappointed with the outcome of this company’s service. It was absolutely horrible. The team’s choice of words (dispatch over the phone - I would tell you who I spoke to besides the main guy, but he declined to tell me his last name when I asked) and demeanor left much to be desired. I’ve never felt so angry with a company in my life. As you know, moves are very personal and schedule dependent and when the dispatch team member on call over the weekend said things like “well, why don’t you just move yourself” after I was upset that we scheduled for the next day upon their on location team’s recommendation after showing up on our original day with a truck that would only fit one bed let alone a full one bedroom apartment and then the company didn’t show up. I sincerely hope they work through your customer service opportunities. No empathy at all came from them. By far, the worst moving company I’ve ever felt with.

Move size: 1 Bedroom Home Service cost: $556

WARNING they are CROOKS!

I could leave a negative I would for other customers to view how low they should really be as their business practices are.

Easy shipment and estimate of furniture, already prepackaged and shipped from overseas to the east coast their job was to bring it to the west coast. Based on the reviews of others on overcharging I expressed my concern to the sales person. The person mentioned the A+ rating by the BBB falsely advertised on their web page it is only a B. Blamed the comments on the stresses of moving.

Yes, I have been overcharged 43% and forced to authorized the shipment based on the information they had on the circumstances. They took advantage of us, with lies and false promises and information. When I tried to speak to the owner he was condescending and making fun of what I was trying to explain. Terrible people to do business with.

Please pay $500 dollars more but go with someone else you would save yourselves the aggravation.

Move size: Partial Move Service cost: $1726

FRAUD Alert, if you want your stuff stolen, damaged or even held ransom, then please go ahead and hire these crooks.
TRUCKS ON CALL will send you an initial quote for the WEIGHT of your stuff and on the day of your move (after packing your stuff and loading in the truck) increase or double it claiming that it takes too much space.
They will then hold your stuff random until you pay in cash - which seems shady as that shows proof of 'creative' accounting practices. They damaged alot of our items, lost a box, and broke many items (we hired a full pack so the movers packed everything)
When you file the claim with their insurance company, they reject it or offer you pennies.
I also believe they hire illegal immigrants - our movers didn't speak any english and freaked out when we threatened to call the cops.

Move size: 2 Bedroom Home Service cost: $2845

This is by far the worst company of any kind I have ever dealt with. There are so many issues, it would take a novel to list them all, but it pretty much boils down to zero communication skills, zero customer service skills, zero concern for anything but their bottom dollar, and unconscionable decisions that put their movers at risk for health
Communication was fine until after they snagged my business--completely absent after that. Email requests for information and updates were not acknowledged, much less responded to. Phone calls were avoided or answered by rude, unprofessional staff, in particular Alex and Sam, who argued with me about various details of the storage and delivery. In one instance, speaking with the supervisor Matteo, I mentioned that the company needed to improve their customer service skills, and he flat out told me I was not a customer, I was just someone they wanted to be done with!!
The team that picked up my household goods came two hours after the latest time of their estimated arrival. When they arrived, I learned they had already been working 12 hours!! Isn't there a labor law about this? So, I get a tired, weary crew, who only wanted to rush through the job to get home. The word "fragile" meant nothing to them, as they tossed boxes onto their dolly and put heavy boxes on top of lighter ones marked "fragile." One mover loaded my antique breakfront, and I watched in horror as it almost toppled off the dolly as he went over the threshold. This, despite my specific request for special handling of this item. Similarly, when I took delivery of my items, only two movers came, which would have been fine if I didn't have a pool table and an upright piano. Their supervisor was presumably not able to secure additional help, so he (the supervisor) told the movers to go out and find someone to help them. More than half of my plastic bins were damaged, and the boxes were stacked upside down, so not only could I not see the label, things like lamps and glassware were scrambled inside. They did not honor their contract terms by reassembling items at the final destination. The driver put one bed together, but he was late for another delivery (because he had to take 1 1/2 hours to recruit more help) and because he said he did not have the skill to re-assemble a pool table.
Oh, did I mention the actual cost was $2K over the estimate? They did not do a pre-move survey presumable to save money so relied on me to tell them how many boxes I had, and of course, they came up with a different number because they said my boxes were bigger and took up more cubic feet of space than was estimated.
So many other details that I could share, but you get the gist. If I could, I would sue this company for medical expenses, as I am sure I was starting to get an ulcer due to experience. I will settle for this review and a report to BBB, along with compensation for any damaged items that I am likely to find due to their reckless handling of my property.
I urge all potential movers to stay away from Trucks on Call!!

Move size: 2 Bedroom Home Service cost: $5100

I wish I could give a negative star. Highly unprofessional. We scheduled them to pick up our belongings on sunday, they never showed, next day they said their truck broke down, then after that there was no truck in the area. They finally pick it up wednesday, and we were over charged about 700 dollars more, the movers who picked it up were nice, I have no complaint with them. It is now Thursday, we were told today was the first available delivery date. So we were hoping it would be today, I called in to ask the dispatch customer service, and she was rude and unprofessional. She told us yes it could have been today but it'll take 10 days now instead of the days we were originally told. After she said that, all I did was confirm that it wouldn't be today and she pretended she couldn't hear me and she hung up on me. It was rude and she has hung up on us more then once. We just moved states away, and are typically patient people but its going 5 days past when we were originally suppose to have our stuff, and its getting ridiculous. Would not recomend this company to any one. They obviously don't give two craps about customer service. Will eventually be reporting them to the better business bureau.

Move size: 2 Bedroom Home Service cost: $2129